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February 20, 2008

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Steven Schwartz

So who was the product vendor?

Nik Simpson

I don't plan on identifying the vendor or the integrator for two reasons:

1. I don't think the sort of problems I'm describing are specific to a particular vendor. This is just an example of the problems many software startups have with integrators making them look bad and then "throwing them under the bus."

2. It certainly wouldn't help my friend in his future dealings with the vendor. One of the few bright spots during the install has been the quality of the vendor's tech support in helping him recover from the integrator's incompetence.

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There are two opposing forces moving IT organizations to rethink the way they do things.

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